Once an order has been confirmed, it can't be modified.

Address and contact updates can be requested, but are not guaranteed. Please verify your information before you finalize your order.

Contact our Customer Support with your order number to ask for a cancellation request. Cancellations are not guaranteed.

You have up to 14 days upon delivery to return items purchased on helascaps.com.

Check our return process HERE

- All return submissions are subject to review.

All orders are subject to review. The order is confirmed once you receive an order confirmation email. Please check your spam inbox.

Orders are processed Monday – Friday and shipped within 3 business days. Excluding the weekend.

Once your order is shipped, you will receive a shipping confirmation email with your tracking information. Allow 48-72 business hours for your tracking information to update with an estimated delivery date.

Yes. Orders shipped outside Europe are subject to non-refundable customs duties/taxes.

Customers in the US have the option to order on us.helascaps.com and avoid any international custom clearance.

Please check our Shipping terms HERE.

Wait 48 hours after the stated delivery time for your package to show up. If your order hasn't been delivered, please contact store@helascaps.com.

If your order was canceled, we advise you to contact your financial institution to ensure your information is up to date. Cancellations can also be affected by limited stock availability.

Helascaps.com and Stripe accepts all major credit cards including: Visa, MasterCard, American Express and PayPal.

Other payment methods will vary per region: Apple Pay, Google Pay, etc.

In order to identify the best fit, please see the size guide in the specific product page.

Our Team will respond within 24-72 hours. Excluding weekends.

Once your order has been returned to our warehouse, it will be refunded upon delivery. We do not re-ship orders.

Once your order is placed, we are unable to combine shipments.

Please send an email to store@helascaps.com within 24-48 hours after delivery. Attach detailed images of the product(s) in question along with the packing/invoice slip in the email.

Stickers are included in the orders, but are not guaranteed.